Fact
In 1993, one tobacco company executive thought it would be a good idea to have his employees mail "grassroots" complaints to airlines about their smoking bans, pretending to be regular customers.
Source 1:
Legacy Tobacco Documents Library, Philip Morris Collection, 1993. Page 1. Access Date: October 21, 2005. Bates No: 2024203673 Fact Created: 6/4/1998
http://legacy.library.ucsf.edu/cgi/getdoc?tid=zha35e00&fmt=pdf&ref=results
Source 2:
"Philip Morris Glossary of names: W". Legacy Documents Library.